FAQ

Frequently asked questions

Boarding

I'm boarding my pet for the first time. What should I expect?


Your pet will adjust quickly to our boarding facilities, our staff and routines. Feeding, cleaning and exercise are all scheduled events that bring order and structure to the boarding experience. You can do a lot to help prepare your pet for this environment in the days before your pet is to be boarded. First, establish a routine schedule of meal times and in general limit feeding to twice daily in line with our daily routine. Also, we routinely quiet the kennels down after 5pm to the pets adequate rest and comfort. It's best if your evening schedule in the week before boarding, is stable and consistent, and getting pets into a comfortable "wind down" to their day by 7 PM to 8.30 PM will enable them to adjust quickly to the kennels, once boarded.




Do you board aggressive dogs?


Aggressive dogs may be admitted for boarding with our manager's approval. Appointments must be made in advance to arrange for a behaviour assessment prior to boarding.




My pet has special needs. Can you accommodate my pet?


Our facility is well equipped for dogs and cats with special needs. From fully climate-controlled runs to quiet spaces, we can accommodate any special need that your pet might have. Medication can be administered and our staff are trained in insulin treatment.




What is your minimum age for boarding a dog?


The primary concern is the welfare of our guests. For this reason, our preferred minimum boarding age for dogs is 2 months.

It is generally recommended that puppies get their first round of “adult” shots at 6 weeks and the second round at 8 weeks.




What makes Four Paws Pet Country Pet Hotel a safe choice for my pet?


Four Paws Pet Country Pet Hotel only employs safety-minded staff members and all our management team is trained in Pet First Aid. In the event of an emergency with your pet, we will first follow your instructions and then decide whether a visit to the vet is in order. Management is on call around-the-clock in case of an emergency.




Why should I board my pet?


Boarding your pet is a great option to ensure that he/she receives quality, specialised care when you are not able to provide it. Boarding allows you to feel good about your trip without having to worry about your pet being alone. At Four Paws Country Pet Hotel, every animal is treated like our own and we love seeing the happy faces of the pets and their owners upon each return visit.




Why could my dog smell different when I pick him up after being boarded?


At Four Paws Pet Country Pet Hotel, we are meticulous in cleaning our kennels, and use vet grade disinfectants to keep them spotless. However, in the close quarters of a boarding kennel amongst other pet guests, a dog’s natural odour may become more noticeable.
Certain customers may also be more sensitive to pet odours after not being with an animal for a while. We recommend scheduling a “go-home-fresh bath” or grooming appointment for your pet before you pick them up.




My pets like to have toys with them. Can they have their favourite toys while boarding with Four Paws Pet Country Pet Hotel?


Yes, your pet(s) may bring toys with them but please mark them in permanent ink with your last name. Your pet’s toys will stay with them in their bedroom and we do our best to return all toys, but we are not responsible if a toy is lost or destroyed.
You can also bring in your pets' personal bedding if you wish. Pets can be highly possessive of their personal bedding and feel more comfortable in their surroundings when they have it.




My pet lost weight during their boarding visit. Was my pet fed while boarded there? Is my pet sick?


A pet may lose some weight while being boarded. Most of the weight loss is due to the excitement of being with other guests and the exercise they receive being in our large spacious runs. Pets that are in our social areas are getting constant activity, which contrasts with their more sedentary lifestyle at home. Therefore they burn a lot more calories during their boarding visit.




How long can my dog or cat board at Four Paws Country Pet Hotel? Do you discount for long-term boarding?


Boarding can be indefinite but for long-term boarding, we request that you settle your account once a month. We offer a 10% discount on a longer stay after the first 30 days, but such visits must be prepaid monthly.




What requirements are there for boarding?


We require the following vaccinations for dogs:

  • Canine Parvovirus is normally known as Parvo
  • Canine Infections Hepatitis
  • Distemper
  • Leptospirosis
  • Kennel Cough

We require the following vaccinations for cats:

  • Feline viral infectious respiratory disease (Cat Flu)
  • Feline panleucopaenia (Enteritis)
  • Feline leukaemia

These vaccinations are covered by your pet's annual booster. Please check your vaccination card before booking.

A flea and worm treatment to be given 5 days before boarding.




My dog or cat is on a special diet. Can I bring in my own food?


If your pet requires a special diet, we encourage you to bring their food when boarding. Our trained staff will follow your instructions to make sure your pet continues their regular diet.

If you pre-bag each meal in a separate bag labelled with your pet's name, your pet will receive the exact amount of food that you feed him or her at home.

If a dogs diet is changed suddenly, it could lead to an upset stomach and diarrhoea.




Can all my pets stay together in the same area?


Yes we can accommodate your wishes and board your pets together in the same kennel or cat suite, as space allows (typically we allow up to 3 dogs in our large double pens and 2 dogs in our large single pens: this allows adequate space for each pet and promotes both comfort and safety). Up to 3 cats can be boarded together in one Chalet.




Are you able to board Cats with the Feline immunodeficiency virus (FIV)?


Unfortuntely we cannot accept cats with FIV as we do not have the correct facilities to accomodate them.




Does my dog stay inside their kennel all day?


No dogs stay inside their kennels all day. All dogs are exercised atleast 5 times a day in the busier seasons and when we're not so busy your dog could be outside most of the day.

All the dogs rotate going outside all day from 8am until 5:30pm then once again at dinner time before bed.

The groups are done by the size of your dogs: Big group, small group, full females and dogs that are only allowed to exercise on their own.

If you own a big dog and a small dog, we can see what group we think would be best to exercise them with.

The dogs even go outside when it's raining, some dogs like to quickly do their business and come back inside, whilst others like to stretch their legs. All dogs will be towel dried and get to enjoy the underfloor heating once they're back inside.




Can someone come and walk my dog from your facility for me whilst I'm away?


We no longer allow dogs to leave our premises to be walked by family members or dog walkers. Whilst your pet is in our care and under our responsibility we like to keep them on our site where we can keep a close eye on them. Do not worry, they get plenty of exercise here and love to make new friends.




Do you walk the dogs?


We do not take the dogs off of our premises to be walked.

We do have two large outside artificial grass areas, and a play area that runs around the building, where dogs can play off of the lead all day.




Are Cats and Dogs kept seperately?


Yes, the cats are housed seperately from the dogs.

We have two Catterys, a Penthouse Suite & Chalet Suite and one big Kennel Building.
The cats are kept in a seperate area from the dogs and they cannot see each other.




Will my cat get mixed with other customers cats?


No, Cats do not mix with other cats unless they came in together from the same customer.

I.e. One customer has two cats, then they can board together in the same pen.




I can't make your opening hours, can my friend collect my pet for me?


Yes, as long as you let us know the persons name who will be picking up your pet(s) and payment has been made, that's absolutely fine.

If you haven't informed us that someone is coming to collect your pet on your behalf then we will not be able to release the pet.




What do I need to bring for my pet(s) to be able to board with you?


We can supply everything your cat(s) or dog(s) need. Food, bedding, dishes, toys etc.
All we need is your pets up to date vaccination certificate/card/passport and any medication that they might be on.

You're welcome to bring your own food, toys, bed, blankets etc or whatever you think will help make your pet more comfortable on their holidays.
For small animals such as Rabbits, Guinea - Pigs, we can supply a hutch, but you will need to bring food & bedding.
For Rodents and birds, you must supply their cage, food and bedding.




My dog is not neutered/spayed, can you still board him/her?


Yes of course, that is not a problem - Just inform us that your pet hasn't been neutered or spayed on the day you board.





Vaccinations

What requirements are there for boarding?


We require the following vaccinations for DOGS:

  • Canine Parvovirus is normally known as Parvo
  • Canine Infections Hepatitis
  • Distemper
  • Leptospirosis
  • Kennel Cough

We require the following vaccinations for cats:

  • Feline viral infectious respiratory disease (Cat Flu)
  • Feline panleucopaenia (Enteritis)
  • Feline leukaemia

These vaccinations are covered by your pet's annual booster. Please check your vaccination card before booking.




Do you accept Cats & Dogs that haven't been vaccinated yearly?


We do not accept any cat or dog that has not had their yearly standard vaccinations. Please make sure their vaccinations are up to date before boarding to avoid being turned away.




I can't find my vaccination card/certificate/passport for my pet, what should I do?


If you contact your veterinary practice and ask them to email fourpawsgsy@gmail.com a copy of your pets up to date vaccinations, they can do so.




Does my dog need to have the Kennel Cough Vaccination to be able to board with you?


We like all dogs to have the Kennel Cough vaccine, but if your dog does not have the Kennel Cough vaccine. This is entirely at your own risk and you will need to sign a Kennel Cough disclaimer.




Is Kennel cough only caught in Kennels?


No, Kennel cough can be caught anywhere; Walking on the cliffs, in dog parks, on beaches etc. It is also transmitted by bacteria on toys, food/water bowls, touching noses with other dogs, sniffing bottoms or just breathing in the same air as an infected dog.

The reason the infection is called Kennel Cough is because it can be spread quickly amongst dogs in close quarters like kennels or an animal shelter.

Kennel Cough is an airbourne virus which is primarily spread through the air and is highly contagious.





Opening Hours

Why can't I pick my pet up on a Sundays & Bank Holidays?


As a commercial business we are subject to Guernsey trading laws which do not permit us to open and trade on Sundays or Bank Holidays. So although we are on site caring for your pets, we are unable to open to any members of the public.




Opening hours for drop-offs and collections


Our opening hours Monday to Friday 10am to 4pm Saturday 10am to 1pm Sundays - closed to the public All Bank Holidays - Closed to the public




Can I come and have a look around before boarding?


Absolutely! You are welcome by appointment ONLY. There may be a small wait due to check-ins and check-outs, but we give tours within our opening hours. Give us a call on 01481 264206 to arrange a visit. Your dog is welcome to come along too.





Prices

Prices


Dog Boarding
Standard Kennel £18 per dog per day, or part thereof
Luxury Kennels £23 per dog per day, or part thereof
Doggy Daycare £18 per dog per day, or part thereof

Cat Boarding
Chalets & Penthouse suites £10 per cat per day, or part thereof

Small Animal Boarding - Maximum 2 per hutch/cage
Rabbits, Guinea-Pigs / Chinchilla / Rat £8 per hutch/cage per day, or part thereof -
Hamster / Gerbil / mouse £5 per cage per day, or part thereof
Birds £6 per day per cage




How long can my dog or cat board at Four Paws Country Pet Hotel? Do you discount for long-term boarding?


Boarding can be indefinite but for long-term boarding, we request that your settle your account once a month. We offer a 10% discount on a longer stay after the first 30 days, but such such visits must be prepaid monthly.




Do I get a discount for two or more dogs?


There is no discount for two or more dogs. A 10% discount is available for dogs that stay for long periods of time after the first 30 days.




Do I get a discount for two or more Cats?


There is no discount for Cats sharing a Chalet Suite or a Penthouse Suite.




When do I pay for my boarding? Do you need a deposit?


We ask for payment at the end of your pet(s) holiday, just incase you come back earlier then expected or decide to stay on holiday longer. Full payment must be made before we release the pet back to you. 50% non refundable deposits are paid to secure your booking during busy periods.
If you need to cancel your booking and would like your deposit refunded, you will have to claim off your insurance.





Food & Water

My dog or cat is on a special diet. Can I bring in my own food?


If your pet requires a special diet, we encourage you to bring their food when boarding. Our trained staff will follow your instructions to make sure your pet continues their regular diet.

If you pre-bag each meal in a separate bag labelled with your pet's name, your pet will receive the exact amount of food that you feed him or her at home.




My dog is on a raw diet, can you accommodate this?


Yes, we have a fridge and a freezer which can be used to freeze and store raw food. Raw food will have to be provided by yourself as we only provide basic dog food brands.




Are you able to cook chicken for my Dog/Cat?


We are unable to cook food here but we do have a fridge and a freezer if you would like to cook the chicken and we can defrost it when necessary.




My dog is a grazer, can you leave the food down all day?


Yes, we will leave the food down for them all day so they can graze and then replace it at dinner time.




I have two (or more) dogs, how do you monitor how much they're eating?


Every Kennel has a dividing door inbetween the bedroom area and the front of the kennel where your dogs can be seperated at meal times to make sure both dogs are eating.




How do you know my Cat is drinking enough water?


500mls of water is measured out from a measuring cup into a metal water bowl the first day the cat(s) arrive.
The following morning the remaining water from the water bowl is tipped back into the measuring jug and we can see how much water has been drunk out of 500mls. Then this gets marked on our daily tick sheets, so we can monitor how much they've been drinking on a daily basis.
If a cat is purely on a biscuit diet, they will consume more water.
Clean water bowls are used everyday for every cat.




My dog(s) drinks alot and I'm worried they'll run out of water, how can you stop this from happening?


All Kennels have a big metal water bowl which is attached to the water system. Each bowl has a level in it, so no matter how much your dog drinks the bowl will always fill back up. This water bowl is empty, so you can see the reflection of the level inside. All bowls are cleaned on a regular basis to help maintain the highest level of hygiene. These bowls are anti-tip too!





Going Home

My pets are thirsty when they come home from a boarding visit. Don’t they get water when they are with you? Or, why won’t they drink when they are being boarded?


Pets will frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they’re picked up. It’s natural and you should expect your pet to be a bit dehydrated from all the excitement once you get home. While in our care, pets are monitored carefully for their consumption of fresh water, which is continuously checked and refreshed throughout the day. And, just like the excitement of coming home, when they first are checked-in and settled in their kennel, they will tend to become very thirsty. We watch this carefully and are sure to provide plenty of fresh water upon check-in to get the pet fully hydrated. After the first 30 minutes or so, they settle into the new routine, get comfortable, and establish regular eating and drinking habits.




My pet lost weight during their boarding visit. Was my pet fed while boarded there? Is my pet sick?


A pet may lose some weight while being boarded. Most of the weight loss is due to the excitement of being with other guests and the exercise they receive being in our large spacious runs. Pets that are in our social areas are getting constant activity, which contrasts with their more sedentary lifestyle at home. Therefore they burn a lot more calories during their boarding visit.





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Pet Industry Federation (PIF) membership number: 56168477