• Daycare is a 'drop & go' service, which doesn't require forms, signatures or payment every time they get dropped off/collected.
   

• The staff who stay for daycare get ready by exercising the dogs in our care, feeding/enrichment to all pets, cleaning duties etc, before they head home at 5:30pm - There is a lot to get done in a small window of time.
   

• Not all members of the team are trained to check in/out boarding animals.
   

• Boarding collections/drop offs takes more time due to preparing all the items the pet has brought to take down to the office, talking to the owner, taking payments, removing pet names from everywhere to not confuse the night feeding staff, updating Petlinx, and sorting the paperwork out once the pet has gone as we have no admin staff in the office after 4pm.
   

• We have set routines which not only help the pets but also keep things running more smoothly. We are not trying to be difficult but if we accept one person's request to collect after boarding hours, it not only takes time away from everything else that needs to be done during that time, but is unfair to those who have also asked.
   

• It would be too risky/stressful to drop off/collect cats, rabbits, birds etc in our doggy daycare hours, as there is a queue of dogs waiting to be dropped off/collected - We don't want any animal to start their staycation stressed out.

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A friend, family member or a dog walker of your choice can collect your pets on your behalf within our opening hours as long as you let us know who and payment is made prior.

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We are not trying to be difficult but if we accept one person's request to collect before/after boarding hours, it not only takes time away from everything else that needs to be done during that time, but is unfair to those who have also asked. We would end up having everyone who is due to board for that day coming at the same time and we wouldn't get anything done!

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